FAQ

What is TeensEyes?
What will TeensEyes surveys ask about?
What are TeensEyes surveys like?
How often will I be invited to participate in a TeensEyes survey?
How long do I have to take a TeensEyes' survey after I get an invitation?
How should I answer the questions in TeensEyes surveys?
Will I be identified in TeensEyes' reports?
Will TeensEyes try to sell me things?
Will I get something for participating in TeensEyes surveys?
How do panel members redeem points?
Who can join TeensEyes?
How do I sign up for TeensEyes?
Do teens need to have their own e-mail addresses to join TeensEyes?
What kind of computer do I need to participate in TeensEyes surveys?
How do I update my records or remove myself from the TeensEyes panel?
What if I forget my password?
How does TeensEyes protect its members' safety and privacy?
Who runs TeensEyes?
What if I have a comment, question or suggestion?


What is TeensEyes?

TeensEyes.com is an online survey panel of teens between 13 and 18. TeensEyes surveys reward teens for telling the companies that make products and services for them how they look through teens' eyes. From time to time we may invite the parents or guardians of members to participate in surveys so we can learn what parents and teens see eye-to-eye on, and what they see differently. You must be a member of the panel to participate in our surveys and other projects, and to win cash or prizes for participating.


What will TeensEyes surveys ask about?

TeensEyes wants to help the companies who make products or provide services for teens and their families see the world through their customers' eyes. Surveys will ask about things like TV shows, movies, Web sites, snack foods, music, clothes, sports, video games and other things that teens are interested in.
We'll have surveys about new products that haven't come out yet, and old, familiar products that you may already know about. We'll ask about what you like and don't like. We'll show you ideas, and ask questions about what you think of them. And then we'll tell the manufacturers, programmers and Webmasters who send us their ideas how they look through the eyes of the TeensEyes panel.


What are TeensEyes surveys like?

Most TeensEyes surveys are a mixture of questions that are answered by choosing between multiple-choice answers and questions that ask you to answer in your own words. Surveys usually include pictures of products, and often include audio or video as well.


How often will I be invited to participate in a TeensEyes survey?

We try to send every member of the TeensEyes panel at least one survey invitation a month.


How long do I have to take a TeensEyes' survey after I get an invitation?

Because surveys are open only long enough for us to collect the number of responses the companies who sponsor the survey need to get, most TeensEyes surveys are over within a week after we send invitations. We'll always clearly state the survey dates when we send you an e-mail invitation to participate but, because some surveys close very quickly, you need to check your e-mail for new invitations regularly if you don't want to miss out.


How should I answer the questions in TeensEyes surveys?

Just answer the questions honestly and as best you can - just tell us what you really think. There are no "right" or "wrong" answers. And answer the questions yourself. It's okay for you to talk to friends about TeensEyes surveys, but we want to hear your answers, not theirs.


Will I be identified in TeensEyes' reports?

TeensEyes exists to gather opinions and views so that companies can see their products, services, and trends through the eyes of their teen customers. TeensEyes only reports opinions in aggregate. That means, we'll say things like "73% of teens like this or that TV show" or "Only 25% of all teens have heard of such-and-such snack product." But we'll never identify any individual teen, who he or she is, or anything about what he or she thinks. And the same goes for any parent or guardian who tells us how something looks through their eyes.


Will TeensEyes try to sell me things?

The business of TeensEyes is research; all we want is to see things through teens' eyes.  We'll never, ever, try to sell you anything.


Will I get something for participating in TeensEyes surveys?

Every time a panel member participates in a survey, we'll thank them with points. Points are worth 1¢ each, and participation in most surveys will involve anywhere from several hundred to a few thousand points; the equivalent of $2 to $20, although some may be worth more and some less. When TeensEyes sends a member an invitation to take a survey, we'll also announce how many points will be offered for participating.
Sometimes we'll run sweepstakes with prizes instead of points. We'll always make it clear in the invitation when a survey is a sweepstakes, and we'll always tell participants the prizes that are being offered and what the rules of the sweepstakes will be.


How do panel members redeem points?

Members can access their Points accounts at http://www.TeensEyes.com/ at any time. Whenever they've accumulated more than 1000 points, they can request a check for cash or, if they wish, they can let their points accumulate and exchange them later. (No member may accumulate more than 60,000 points in any given calendar year.)
Checks will be sent in the name of the TeensEyes panel member at the home address in TeensEyes' files.


Who can join TeensEyes?

TeensEyes is open to anyone between the ages of 13 and 18 who lives in the U.S. and has access to the Internet and can receive e-mail. Members can access the Internet at home, at school, in a library, or any other way.


How do I sign up for TeensEyes?

Here's how it works:

  • Go to TeensEyes.com, review our site and policies and fill out the sign-up questionnaire. You will receive 500 points as a "signing bonus" when they complete this initial survey and activate your membership. We'll also need the following information:
    • An e-mail address where we can send invitations to you when we want you to complete a survey.
    • A screen name, which we'll use in communicating with you via e-mail.
    • A password. The combination of your screen name and password will be the way we'll identify you when you log in to the TeensEyes site in the future.
    • A mailing address so we can send you checks by mail after you've earned some points by completing surveys.
    • A mailing address where we can send your parent or guardian a letter informing them that you've joined TeensEyes. That letter will also contain an invitation to your parent or guardian to take a short survey about your household. You'll receive another 200 points when your parent or guardian completes their survey.
  • After you've signed up, you should receive your first invitation to take a TeensEyes survey within a week or so.

Do teens need to have their own e-mail addresses to join TeensEyes?

No, but it's more convenient if they do. If you share an e-mail address with someone else that's fine with us as long as you can check your e-mail regularly for announcements of new surveys.


What kind of computer do I need to participate in TeensEyes surveys?

Any computer with Web access and a Web browser is more than adequate for most TeensEyes surveys. We do not support WebTV.

We test surveys on machines running Netscape, Internet Explorer and the AOL browser, and on Macs and Windows computers. Most surveys will work just fine using a dial-up connection to the Internet. If you have a cable modem or DSL connection you may be able to participate in some projects that won't work on a dial-up connection.

TeensEyes also uses a proprietary survey system called netCRIMSON that allows us to develop surveys that contain longer video clips, music, and other multi-media components. netCRIMSON surveys require computers with CD-ROM or DVD drives equipped with speakers for audio, and currently run on Windows computers only, not Macs.

Panel members who indicate that they have appropriate computers during the sign-up process may be invited to participate in netCRIMSON surveys. CDs for netCRIMSON surveys will be sent to the home address we have on file, in care of the child's parent or guardian.


How do I update my records or remove myself from the TeensEyes panel?

Members can make changes to their records or remove themselves from the panel by using any of the following methods.
• First, visit www.TeensEyes.com/ and login. You should be able to take care of most changes right there.
• If you can't do what you need to on the TeensEyes site, send an e-mail to memberinfo@TeensEyes.com telling us your problem.

You can also call 1-866-4U-TEENS (1-866-488-3367).

Or you can mail your request to:

TeensEyes Panel Administrator
c/o C+R Research Services, Inc.,
500 N. Michigan Ave.,
Chicago, IL 60611

To make changes or remove themselves from the panel, members and/or their parents or guardians will need to identify themselves by the following:

  1. Providing the child's screen name
  2. Providing their own name
  3. Providing their own e-mail address

What if I forget my password?

Go to the login page and click on the "Forgot Password" link.


How does TeensEyes protect its members' safety and privacy?

TeensEyes.com is a strong supporter of online safety and privacy. Our complete privacy and online safety policy is available at http://www.TeensEyes.com/privacy.aspx .


Who runs TeensEyes?

TeensEyes is owned and operated by C+R Research Services, Inc., a marketing research company, located at 500 N. Michigan Ave., Chicago, IL. You can visit our website at www.crresearch.com to learn more about us.

We also run a panel for kids between 6 and 12, called KidzEyes. If you have younger brothers or sisters who might be interested in taking surveys online, have your parent or guardian visit http://www.KidzEyes.com to learn how they can sign them up.


What if I have a comment, question or suggestion?

We welcome any comments or suggestions teens, parents, guardians and other interested parties might have about TeensEyes, and we'll try to respond to all questions promptly. Please e-mail us at memberinfo@TeensEyes.com or write to:

TeensEyes
c/o C+R Research Services, Inc.,
500 North Michigan Avenue
Chicago, IL 60611